FAQs

Working

Full payment will be offered for a phone classified as ‘working’. The main credentials a phone must meet in order to qualify as ‘working’ are below (This list is non-exhaustive)

• The Phone will power on and off 
• The phones battery is included
• The phone is not damaged due to water
• The phone is not severely scratched
• The phone is not crushed
• The phone is 100% functional and fully working

Non Working

A reduced payment will be offered for a phone classified as 'non working' as outlined below.  (This list is non-exhaustive)

• The phone will not power on
• The phone (including casing, battery cover, casing, SIM gate, memory card holder, keypad, aerial) is damaged or missing
• Any part of the handset is missing, i.e. handset back and/or battery cover missing or broken
• The operating system is either missing or corrupt
• No Battery included
• The phone is pin locked
• Any of the casing (including, battery cover, SIM gate, memory card holder, keypad, aerial) is missing

BER (Beyond Economic Repair) or Recycle

Phones that are identified to have any one point from the below list will not qualify for any payment. Phones that qualify as BER also include:

• Phones reported as stolen
• Logged on any mobile phone blacklist register
• The phone is in more than one piece
• Any part of the phone is water damaged
• The phone is physically broken
• Any hinge is broken, cracked, and/or snapped
• The SIM card is stuck
• The memory card is stuck
• Unable to charge due to damaged charging port on the phone
• Barred by any network
• The IMEI number is found to be re-programmed
• For phones that are touch screen, then it will be classified BER also if the touch screen does not respond or work correctly
• The phone is unable to function correctly or at all due to broken or damaged battery terminals
• The LCD is damaged, cracked, has holes within it, it is bleeding and/or is missing or damaged

Please note that if a phone is logged with any IMEI blacklist register, or is barred by a network then RecycaFone will automatically grade this to BER and will recycle this phone in accordance with the WEEE directive. You will not receive any payments for such phones, and they will not be returned to you.